Service Level Agreement (SLA)

Ultimate Forum Hosting’s Service Level Agreement is our commitment to you our customer’s to give you peace of mind and protection.

99.9% Uptime Guarantee

Your services with Ultimate Forum Hosting (VPS or Shared Hosting) will be available and online at least 99.9%. For every hour below the 99.9% guarantee we will compensate you, the customer, 5% of your hosting bill up to a maximum of 100% the monthly cost of your service. This excludes any pre-scheduled maintenance downtime.

24/7 Support

We aim to respond to all support queries within 6 hours but guarantee a response within 24 hours.

Live Help